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Frequently asked questions
Where is my order ?
Once your order is shipped, you will receive a tracking link via SMS / WhatsApp / Email.
You can use this link to track your order status in real time.
How can i return my order ?
You can return your order within 7 days of delivery.
Please note: Items must be unused, unwashed, and in original packaging.
How can i exchange my order ?
To return your order, please reach out to us within 7 days of delivery.
Share your Order ID with our support team, and we’ll help you with the return steps.
Returned items must be in original condition, with tags and packaging intact.
Where is my refund ?
Once your return is received and approved, your refund will be processed within 2-3 business days.
The amount will be credited to your BANK ACCOUNT.
If you haven’t received your refund after this time, please contact our customer support team with your Order ID.
Money got deducted, but order wasn't placed. What should i do ?
If the amount was deducted but the order was not placed, don’t worry.
In most cases, the deducted amount is automatically refunded within 3–7 business days by your bank.
If you don’t receive the refund within this time, please contact our customer support team with your payment reference ID / screenshot, and we’ll assist you further.
